Employee Participation
The Person/Environment Dynamics of Employee Empowerment: An Organizational Culture Analysis"
According to this article by Pennie Foster-Fishman and Christopher Keys, participatory management is becoming more common, where innovative service delivery and staff empowerment are becoming increasingly important in management. The article examines a human service agency specifically, entitled SERVE. Among the goals of serve included the objective to strengthen "the voice of frontline staff in agency decision making and policy formation." The administrators believed that this organizational approach would be an effective means of increasing employee morale and organizational effectiveness (Foster-Fishman, 1997).
In this particular instance, the employee empowerment initiative occurred within a public bureaucracy, where typically efforts to empower employees fail due to strict cultural features. Empowerment, defined by this article represents "the process of gaining influence over events and outcomes of importance to an individual or group" (Foster-Fisman, 1997). According to the article, the primary purpose of adopting an empowerment model was to enhance employee's perceived control over their lives, and subsequently affect work outcome. The article pointed out however, that the overall initiative to introduce employee participation and empowerment failed, though some employees were left feeling more "empowered." This failure was attributed to a lack of ability of the culture within a public entity to bend, as necessary to support an empowered culture. Culture, according to the article, provides the framework for establishing an appropriate fit, needed for empowerment to succeed within an organization. A culture has to be willing to embrace individual attitudes and employee behaviors, and an organizational culture must also involve a "shared system of meaning."
This article adds to TQM by outlining the importance and significance of participatory management. Additionally, this article added to my knowledge of the importance of culture within an organization, and it's potential implication on the ability of an organization to empower its employees.
Employee Empowerment: Solution to A Burgeoning Crisis"
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